Trading Terms

1.1  The terms set out in this document (Trading Terms) apply to all transactions involving the acquisition of items and services (each a "Service" or, two or more, the "Services") from the Site. By buying any Services from our Site, you agree to be governed by these Trading Terms. They constitute a legal agreement between you and us and may only be modified with our permission. To print a copy of these Trading Terms, go to your browser's "File" menu and pick the print option.

​

1.2 If the Site has separate terms of trading that are linked to from the Site homepage, the terms of trading will take precedence over these Trading Terms if there is a disagreement between them.

​

1.3 We retain the right to amend these Trading Terms at any time without previous notification to you, provided that any such change has no effect on any purchases made prior to the changes implemented.

2.1 You can make an order to purchase a Service displayed for sale on our Site by clicking on the item you want and then following the onscreen directions. You will have the chance to review and fix any input errors in your purchase before submitting it by clicking the "Place Order" button on the checkout page.

​

2.2 All orders you place are subject to our approval. We may decline to accept your order for any reason and will not be responsible to you or anyone else in those circumstances.

​

​2.3 After making an order to us, you will get an order acknowledgement email with your order reference and product information. Acceptance of your order and the formation of our contract will occur when we send you an email confirming that the products you ordered are being shipped to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).

​

​2.4 If your order contains Service(s) that are not in stock, we will contact you via email or phone to determine how you want to proceed. You will be given the choice of waiting until the Service(s) are available in stock or cancelling your order.

3.1 The pricing of Services listed for sale on our Site are as stated on the Site. All prices are in pounds sterling (£), excluding of VAT and delivery costs. Shipping charges will be applied to the total amount owed once you have selected a shipping provider from the options listed in Shipping Information.

​

3.2 Prices may change at any time prior to (but not after) acceptance of your order.

​

3.3 We cannot accept your order until you have paid for it in full.

​

3.4 In the unlikely event that an item's price is mistakenly advertised on our Site, we will contact you via email or phone to ask if you want to proceed with the transaction at the corrected price. If you do not wish to proceed or we are unable to acquire your instructions, we will cancel the order. Unless we have already confirmed the shipping of your order, we are not obligated to provide Services at an inaccurate pricing.

4.1 Subject to availability, we shall make all reasonable efforts to provide the Services you have requested as soon as possible after we accept your purchase.

​

4.2 We will deliver directly to the address specified in your order.

​

4.3 The exact timing of a delivery cannot be specified. Some deliveries may require a signature to ensure receipt.

​

4.4 Once delivered, the Services ordered will become your property and responsibility, and we will not accept liability for their loss, damage, or destruction after delivery, except in the case of Services that are damaged or faulty when delivered or were incorrectly delivered.

5.1 Unless one of the exceptions listed in Clause 5.4 below applies, you have fourteen (14) days to cancel your order (or any portion of it) without providing a reason. The cancellation period will expire fourteen (14) days from the day on which you or a third party other than the carrier and identified by you obtains physical possession of the goods. To exercise your right to cancel, please contact us by providing your complete name, address, and order reference (if applicable), or by returning the Services in accordance with the requirements below (see Clause 5.4).

​

5.2 To satisfy the cancellation deadline, you must send your notification regarding your cancellation request before the cancellation period expires.

​

5.3 If you cancel this contract, we will repay you for any funds received, including the cost of delivery/shipping. We will make the reimbursement using the same method of payment that you used for the initial transaction, unless you have specifically agreed differently; in any case, you will not be charged any costs as a result of the reimbursement. We may delay compensation until we receive the products back or you provide documentation of having returned the goods, whichever occurs first. Alternatively, you may request that we substitute a Service rather than provide you a refund, but we may only do so if the Service you choose to substitute is of equal value to the order you are cancelling.

​

5.4 

You may not cancel your order if:

1. you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you;

2. the Services consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

3. the Services have been customised or made to your own specifications;

4. any Services you have started to download or stream; or

5. any Services which become mixed inseparably with other items after their delivery,

unless such Services were damaged or faulty when delivered to you or have been incorrectly delivered.

​

5.5 All such Services should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the Service(s) have been delivered to you, in accordance with the following process:

1. pack the returns parcel securely, ensuring you include the returns note that will have been included in the package in which your order was delivered, and attach the returns address label that will also have been included; and

2. return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents.

​

5.6 Our cancellation and return policy does not impact your statutory legal rights.

6.1 If any Service you purchase is broken or malfunctioning when delivered to you, we may provide a repair, exchange, or refund in line with your legal rights. If you feel a Service is defective, please contact us to arrange for the return of the Service(s).

​

6.2 Our policy on faulty Services does not affect your statutory legal rights.

7.1 We have made reasonable measures to ensure that the colours and other details of our Services look as accurately as possible in the photos on our Site. However, because the actual colours and details you see onscreen are dependent on your monitor, we cannot guarantee that your monitor's representation of any colour or other detailing will exactly match the colour or detailing of the Service(s) when delivered.

​

7.2 From time to time, our stores may conduct special or local specials that are not available online, or we may provide special promotions online that are not available in stores. Please keep in mind that, unless otherwise specified on our Site, online transactions do not qualify for loyalty card points or discounts under any discount card system that we may run in our shops.

​

7.3 Any information on our website about service sizing is provided solely as a guideline. If you have any doubts about the amount of any Service you desire, we recommend that you contact us before placing an order.

8.1 If you visit our Site from a location other than the United Kingdom, you are responsible for following any relevant local laws. We make no representations or warranties that any Service(s) on our Site are suitable for use or available in areas other than the United Kingdom, or that they comply with any legal or regulatory requirements in such other locations.

​

8.2 Please contact us before to ordering Services for delivery beyond the United Kingdom. We may refuse to accept your order if you do not contact us prior to ordering. Subject to our agreement to and ability to supply the Services outside the United Kingdom, which may be subject to import charges and taxes. You will be accountable for them. We have no control over such costs and cannot advise you on what they may be, but your local customs office may be able to help. For deliveries outside the United Kingdom, you will be considered the importer, and it is your obligation to comply with all laws and regulations in the nation to where the Services are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.

9.1 We understand that you may have concerns about security on the internet. Our Site uses a secure server in our online ordering process to protect your personal information.

​

9.2 When you go to the checkout page, your browser will enter secure mode before prompting you to enter your billing and shipping addresses. Data about your order, as well as your personal and credit card information, will be encrypted before being sent to our server. When you have done ordering, you will exit secure mode. Our system is designed to prevent you from placing an order until you are in secure mode.

​

9.3 We urge that you do not provide your payment card information to anybody, including us, by email. We are not liable for any losses you may experience while transferring information to us by internet connection or email. Any such loss will be completely your responsibility.

​

9.4 If you have any further questions concerning security, please contact us.

10.1 We shall not be liable to you if we are unable to execute any of our commitments due to circumstances or causes beyond our reasonable control.

​

10.2 You are responsible for how you utilise the Service(s) you have ordered. To the maximum extent permitted by law, we assume no liability for any loss or damage that is not fairly foreseeable, or for any business loss.

​

10.3 We accept duty for death or bodily damage caused by our carelessness, as well as responsibility for fraudulent misrepresentation and any other liability that English law does not allow us to exclude.

​

10.4 Nothing in this section or any other part of our Trading Terms affects your statutory legal rights.

11.1 We will only use your personal information in compliance with our Privacy and Cookie Policies. Please read our Privacy and Cookie Policy, as it contains essential terms that apply to you.

12.1 Failure by us to enforce a right does not constitute waiver of that right. You cannot assign or transfer your rights under these Trading Terms.

​

12.2 If any portion of these Trading Terms is deemed to be unenforceable by law, the remainder of these Trading Terms will continue in effect.

​

12.3 You and we agree that English law governs these Trading Terms and that any dispute between us arising from or in connection with these Trading Terms will be resolved solely by English courts, unless you are a resident of another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there. We are compelled by law to tell you that purchases can only be completed in English, and that no public filing obligations apply.

​

12.4 A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.

​

12.5 Even if we don't enforce this agreement right away, we can do so later. If we do not insist on you doing anything you are required to do under these Trading Terms right away, or if we delay taking action against you for breaching this agreement, it does not mean you do not have to do those things, and it does not prevent us from taking action against you later. For example, if you miss a payment and we do not follow up with you, but we continue to supply the Services, we may nonetheless compel you to pay at a later date.

13.1 Please feel free to contact us using the information provided on our website.