Website Privacy Cookie Policy

1. Important Notice​

2. Personal Data we may collect and why?

3. Cookies

4. How we use your personal data

5. Legal grounds for processing

6. Who we share your personal data with

7. How long we keep your personal data for

8. Your rights

9. How to contact us

10. Links to other websites

11. Changes to this Privacy Policy

This Privacy Policy outlines how we collect and use your personal data, why we are permitted to do so by law, who has access to your personal data, and your rights. Please read it carefully.

If the Site provides a different Privacy Statement linked to via the Site homepage, in the event of dispute between that Privacy Statement and this Privacy Policy, the Privacy Statement shall prevail over this Privacy Policy.

We take your privacy seriously and utilise your personal information as described in our Privacy Policy. We are the "controller" of the personal information that you supply to us.

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You have the right to object to us processing your personal information for legitimate business reasons or direct marketing (including any associated profiling). For further information on your rights and how to exercise them, please check the section Your Rights.

Personal data is any information that identifies you personally, whether directly (for example, your name) or indirectly (for example, information about how you use our goods and services).

We may gather the following information about you:

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• Contact information: your name, email address, and phone number so that we can contact you in response to an inquiry you make on our Site or in reference to the products and services that we have already committed to supply to you;
   

• Correspondence: We collect any extra personal data you may supply to us from time to time if you contact us by email, letter, or telephone, through our Site, by posting a remark on our Site, or by any other means.

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• Survey responses: are information from surveys that we utilise for research reasons, if you choose to reply to them.
   

• Transaction details: we or our third-party partners will collect information connected to transactions you do via our Site and for the purposes of completing your orders;
   

• Details of visits to the Sites: information about your visits to our Site, such as traffic statistics, location data, weblogs, and other communication data, whether necessary for our own billing reasons or not, as well as the resources you use.

What are cookies? - Cookies allow us to collect information about how you use our site. Cookies are files that are saved on your computer, tablet, or smartphone that let websites remember who you are and what you did during your visit. Cookies can help us show information on our website in a way that is relevant to your interests. Most major websites utilise cookies.

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What cookies are used on this site? - The cookies that we and our business partners employ on our website are roughly classified into the following categories:

Essential - Some cookies on our Site are required for us to provide you with the service you have requested. This might include a cookie that allows you to check in to your account on our Site or that facilitates communication between your browser and our Site. Our cookie preference cookie, which is mentioned in the section "How can I reject or opt out of receiving cookies?" is also crucial. You may be unable to utilise our Site without certain cookies.

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Analytics - We employ analytics cookies to better understand how people interact with our website. For example, instead of calculating the overall number of times the site or feature is used, we may track the number of distinct persons that visit our site or utilise a certain function. Without this cookie, if you visited our site once a week for three weeks, we would treat you as three distinct users. Without these cookies, we would struggle to assess and enhance the performance of our website.

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User Cookies - We use cookies to enhance your experience by remembering your preferences and learning how you like to use our website. Examples of this include remembering you so that you are presented with the same material or remembering you when you return to our website.

Social Sharing - We utilise third-party cookies to enable you to share material directly on social networking/sharing websites such as Facebook, Twitter, and Google+. For example, you might "like" or "tweet" about us, our products, or services. Please check the "Third Party Cookies" section below for additional information.

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Interest-Based Advertising - You've probably noticed that when you browse websites, you're offered advertisements for items and services that you might like to buy. The money earned by website owners by presenting third-party advertisements on their websites frequently covers the cost of maintaining the website, allowing you to access it without having to pay a registration or use charge. To guarantee that the ads you see are relevant to you, third-party cookies may be used to gather information about the sorts of things you are interested in, such as the websites you visit and your location. These cookies do not enhance the quantity of advertisements you view; rather, they make the ads you see more relevant. Please check the "Third Party Cookies" section below for additional information.

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How can I reject or opt out of receiving cookies? - You can refuse to accept cookies by enabling the browser setting that permits you to refuse cookie settings. However, if you pick this option, you may be unable to access certain areas of our website. Unless you have configured your browser to refuse cookies, our system will issue cookies when you visit our Site. Most browsers' toolbar "Help" menu will explain how to prevent your browser from accepting new cookies, how to have the browser warn you when a new cookie is received, or how to deactivate cookies completely. Visit http://www.allaboutcookies.org for additional information about cookies, including how to prevent cookies from being installed or erase existing cookies from your hard drive. 

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Third Party Cookies - When you use our Site, third parties may store some of the cookies specified in the "What Cookies are Used on Our Site" section above on your computer. Third parties may potentially read cookies from your browser in order to collect information or display content or adverts to you. We have no control over how these cookies are used by third parties. They allow that third party to provide us with a service, such as analytics. To learn more about these cookies and how to disable them, please see:

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Visit the Internet Advertising Bureau's website at http://www.youronlinechoices.com/ to opt out of getting Interest-Based Advertising cookies from some of the third parties named below, and/or
To learn more about how cookies operate and how to manage or delete them, go to the World Wide Web Consortium page.

​We utilise your personal data for the purposes listed below:

To provide you the products and services you've requested
We use your personal information to accept you as a new or returning client and to supply you with the products and services you have requested in line with our Trading Terms or Terms of Trading.

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To send you service notifications, including those regarding changes to our Trading Terms or Terms of Trading
We use the contact information you have supplied to us to communicate with you about the products and services we offer, including notifying you of substantial changes to those products and services, the Trading Terms or Terms of Trading between us, or any other relevant information.

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Direct marketing (including by third parties)
If you have given us your permission or we otherwise have the right to do so, we may use your contact information to send you direct marketing and keep you up to date on special offers related to our products and services via email, SMS, post, or telephone.

You may opt out of our direct marketing at any time by clicking the "Unsubscribe" link in one of our emails or contacting us.

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Our trusted business partners would also want to use your name, email address, postal address, and phone number to contact you about related products, services, and special offers. We will only share your personal information with our partners with your consent. You may unsubscribe at any time by clicking the "Unsubscribe" link in any of their emails or contacting us.

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To monitor your use of our website, communications, products, and services.

We use cookies and other similar technologies to track your activities on our Site so that we can provide vital features and functionality, monitor use, and provide you with a more tailored experience.

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To offer and improve customer care

We use your personal information to provide and enhance customer assistance (for example, if you have queries about our goods and services).

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To maintain our records and improve data accuracy.

We, like any other business, process personal data as part of the maintenance and administration of our internal records. This includes processing your personal data to keep the information we have about you up to date and accurate.

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​Respond to enquiries, complaints, and disputes.

We use the personal information we have on you to assist us react to any queries or complaints you have made, as well as to resolve any disputes that may occur while we provide you with our products and services.

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To investigate, detect and prevent fraud and comply with our legal obligations.

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 In some cases, we utilise your personal data solely to the degree necessary to comply with our legal duties, such as fraud detection, investigation, and prevention. We may be required to give your personal information to law enforcement officials if they request it. 

Data protection legislation requires us to only process your personal information if we have one or more legal grounds. These are outlined in data protection legislation, and we depend on a variety of reasons for the processing we carry out. They are as follows:

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Consent - In some cases, we process your personal data after obtaining your consent for the following purposes:

• We may send you marketing emails about our products and services, as well as share your information with trusted business partners to promote their own offering.

• Conducting marketing research.

• Obtaining your credit score allows us to determine the best payment arrangements we can give you.

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Necessary for the performance of a contract and to comply with our legal obligations

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We must process your basic contact information, payment information, and information about the business you represent in order to carry out the Trading Terms or Terms of Trading we have agreed upon. In particular, we use this legal basis to provide you with products and services, communicate with you about changes, improve customer support, and notify you about service updates.

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If you choose not to supply us with part or all of the information listed above, we may be unable to offer you with our products and services.

In some cases, we may use your personal data solely to the extent necessary to comply with our legal duties, such as detecting, investigating, and preventing fraud.

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Necessary for the purposes of our legitimate business interests or those of a third party

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It is occasionally required to collect and use your personal data for the objectives of our legitimate interests as a company, which include:

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• providing you with products and services that are as useful and advantageous as possible, including personalising our communication with you and ensuring that we notify you about all the offers that are relevant to you.

• better understand our client base so that we can enhance our goods, services, and marketing efforts (which may also benefit you);

• comply with our contractual commitments to other parties.

• develop and upgrade our website to improve the consumer experience;

• train our employees so that we can give you with superior customer service.

• we will react to any questions, complaints, or disputes regarding our products and services and reply to them how we see fit on a case to case basis . Additionally, we will ensure that the material on our Site is presented effectively for you and your computer.

• ensure effective operational management and internal administration of our business, document preservation, regulatory compliance, and the exercise or defence of legal claims.

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Where we believe there is a risk that one of your interests or fundamental rights and freedoms will be jeopardised, we will not process your personal data unless we have another legal basis to do so (either we have obtained your consent to the processing or it is necessary for us to perform our contract with you or to comply with our legal obligations).

We may disclose your personal information to our suppliers and service providers, including other companies in our group, who perform certain business activities for us and serve as "processors" of your personal information on our behalf. Furthermore, we may release your personal information if we are required to do so by law or to protect the rights, property, or safety of our company, customers, or others. This involves, in certain situations, exchanging information with other companies to prevent fraud.

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In certain situations, the personal data we collect from you may be transferred outside of the European Economic Area (EEA) for the reasons described above, and such destinations may not have laws that safeguard your personal data to the same extent that the EEA does. We are required by data protection law to ensure that when we or our "processors" transfer your personal data outside of the EEA, it is treated securely and protected against unauthorised access, loss or destruction, unlawful processing, and any processing that is inconsistent with the purposes stated in this Privacy Policy.

We keep your personal information for no longer than is required for the purpose(s) for which it was collected. What this means in practice varies depending on the type of data. When calculating the relevant retention periods, we consider aspects such as:

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• legal obligation(s) under applicable law to retain data for a certain period of time;

• statute of limitations under applicable law;

• potential or actual disputes; and

• guidelines issued by relevant data protection authorities.

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Otherwise, we securely delete your personal information from our systems once it is no longer required.

You have the following rights regarding your personal data:

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• Rights to be informed - You  have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. This is why we are providing you with the information in this Privacy Policy.

• Right of access - You have the right to obtain access to your personal data (if we are processing it) and certain other information (similar to that provided in this Privacy Policy). This is so you are aware and can check that we are using your personal data in accordance with data protection law.

• Right to rectification - You are entitled to have your personal data corrected if it is inaccurate or incomplete.

• Right to erasure - This is also known as ‘the right to be forgotten’ and, in simple terms, enable you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.

• Right to restrict processing - You have the right to ‘block’ or supress further use of your personal data in certain circumstances. When processing is restricted, we can still store your personal data, but may not use it further.

• Right of data portability - You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format in certain circumstances. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

• Right to object to processing - You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including in each case any related profiling).

• Right to withdraw consent to processing - If you have given your consent to us to process your personal data for a particular purpose (for example, direct marketing), you have the right to withdraw your consent at any time (although if you do so, it does not mean that any processing of your personal data up to that point is unlawful).

• Right to make a complaint to the data protection authorities - You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data or believe our processing of your personal data does not comply with data protection law.

If you wish to exercise your data protection rights or are dissatisfied with how we have handled your personal information, please contact us using the information provided on our website.

If you are dissatisfied with our answer to any queries or complaints, or feel our processing of your personal data does not comply with data protection legislation, you can file a complaint with the Information Commissioner's Office (ICO).

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​writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF;
calling: 0303 123 1113; or
submitting a message through the ICO’s website at: ico.org.uk

Our website may include linked to third-party websites. This Privacy Policy does not apply to the other websites. We recommend that you read the privacy policies on the other websites you visit, as they will govern the use of any personal information you supply when visiting such sites. We accept no responsibility or liability for the privacy policies of third-party websites, and your use of such websites is entirely at your discretion.

This Privacy Policy was last updated on 30 September 2024.

This Privacy Policy may be updated from time to time, so you may want to check it each time you provide personal data to us.

Thank you for taking the time to read through our Privacy Policy.